The services for KTG are at least weekly coaching around continuous improvement with a focus on root problem analysis and identifying the optimal solutions. The first step is to flesh out what the company’s ideal future looks like, and establishing where everything is currently. Think where is there room for improvement? Rather than building out the five-year plan, it focuses on the most prevalent needs for the next one to three weeks. Short term goals allow for learning and adjusting so that the company always moves forward towards its ideal state. The most crucial step is to learn how to determine the exact obstacles preventing you from being at your three-week goal now. By identifying the correct obstacles, and objectively look for the best solution, you create S.M.A.R.T. actions. S.M.A.R.T. actions are any experiment that is specific, measurable, accountable, relevant, and timely. The key is to learn as much as possible, then proceed to continue experimenting until you surpass the desired state.